Refund & Return Policy

Last updated: July 2026

We stand behind the quality of every piece we produce. Because our products are custom-made to your specifications, our refund and return policy reflects the nature of bespoke manufacturing. Please review the sections below to understand what can and cannot be refunded.

1. Custom Made-to-Order Products

All custom enamel pins, challenge coins, medals, keychains, and other bespoke items are manufactured to your exact specifications based on your approved production proof. Because these items are made specifically for you, they cannot be returned or refunded once production has begun.

Before production starts, we provide a digital proof for your review and approval. This proof stage is your opportunity to request any changes or corrections. Once you approve the proof and production begins, the order is final.

2. How to Request a Refund or Remake

We will remake or refund your order if any of the following apply:

• The goods materially differ from your approved production proof

• Items arrive damaged or defective due to our manufacturing error

• Items were not delivered due to our error (not carrier or customs delays)

To request a refund or remake, contact us within 14 days of delivery with:

• Your order number

• Clear photographs showing the issue

• A brief description of the problem

Send your claim to pin@guangdongcs.com and our quality team will review it promptly.

3. What We Cannot Refund

We cannot issue refunds or remakes for:

• Customer-approved artwork errors (if the error was in your approved proof, it is not our responsibility)

• Change of mind after production has started

• Carrier delays or customs clearance delays (these are outside our control)

• Minor variations in color, plating finish, or size within normal manufacturing tolerance (±5% is standard for metal casting and plating)

• Orders cancelled after the proof has been approved and production has begun (cancellation fees may apply for work already completed)

4. In-Stock Products

Products purchased from our ready-made inventory (CS Shop) may be returned within 14 days of delivery if they are unused and in original packaging. Return shipping costs are the responsibility of the buyer unless the item was defective or damaged on arrival. Once we receive and inspect the returned item, we will issue a refund to your original payment method.

5. Order Cancellation

You may cancel your order for a full refund at any time before you approve the production proof. Once you approve the proof and production has begun, cancellation may incur charges for work already completed, including design, tooling, and materials. Please contact us immediately if you wish to cancel.

6. How Refunds Are Issued

Approved refunds are issued in US Dollars (USD) to your original payment method. The refund will typically appear in your account within 7 to 20 business days, depending on your payment provider and bank. In all cases, refunds will be processed no later than 30 business days from the date we approve your claim.

If you paid by credit card, the refund will be credited back to that card. If you paid by bank transfer or other method, we will refund to the account from which the payment originated.

7. Contact Us

For any questions about our refund and return policy, or to submit a refund or remake request, please contact us at pin@guangdongcs.com. Our team is available to assist you.