Privacy Policy

Last updated: July 2026

CS respects your privacy and is committed to protecting the personal information you share with us. Custom enamel pins and pin badges are manufactured by Shenzhen Changsheng Sign Co., Ltd. in Shenzhen, China; international contracting, invoicing and payment are handled by CHANGSHENG HARDWARE SIGNS MING-EDITION (HK) LIMITED. This policy explains what we collect, how we use it, who we share it with, and the rights you have regarding your data.

1. Information We Collect

We collect information you provide directly to us when you interact with our website, request a quotation, place an order, or communicate with our team. This includes:

Contact Information: Your name, company or organization, email address, and country or destination.
Artwork and Design Files: Any artwork, design files, images, or specifications you upload or share with us for custom product manufacturing and proofing.
Quotation and Order Details: Product type, quantity, size, finish, backing, packaging, deadline, and project requirements.
Payment Information: Payment details are processed securely by our payment provider; we do not store full credit card numbers or sensitive payment data on our servers.
Technical Data: Your IP address, browser type, and device information collected as part of standard server operation.

2. How We Use Your Information

We use the information we collect to operate our business, fulfill your orders, and serve you better. Specifically, we use your data to:

Prepare quotations, proofs, orders, and payments.
Communicate with you about your project, including design proofs, production updates, and delivery status.
Manufacture your custom products according to your specifications and artwork.
Provide customer support and respond to your inquiries.
Improve our website, products, services, and overall customer experience.
Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers who help us operate our business and fulfill your orders, and only to the extent necessary for them to perform their services. These include:

Payment Processors: To securely process your payments.
Shipping Carriers: To arrange and track delivery of your orders.
Manufacturing Facilities: Our production team at Shenzhen Changsheng Sign Co., Ltd. to manufacture your custom products.
Email Delivery Providers: To deliver quotation replies and proofs to your inbox.
Legal Compliance: We may disclose information when required by law, court order, or government request.

4. Your Artwork and Confidentiality

We understand that your artwork and design files are valuable intellectual property. We treat all artwork, designs, and specifications you share with us as confidential. We use your artwork solely for the purpose of manufacturing your custom products and creating design proofs. We do not use, reproduce, or share your artwork with third parties without your explicit consent, except as necessary to fulfill your order. Artwork you upload through our request-a-quote form is stored as a protected file that is not publicly readable; it is accessible only to authorised staff through an authenticated admin dashboard. Upon completion of your order, your artwork remains your property.

5. Cookies and Analytics

CS does not currently use third-party analytics, advertising trackers, or Google Analytics. Our site may use essential browser session storage to remember transient form state (such as a submission confirmation). We do not profile you across other websites. If we add analytics or similar tracking in the future, we will update this policy before doing so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal compliance. Order and payment records are typically retained for a minimum of 7 years to comply with accounting and tax regulations. You may request deletion of your data at any time, subject to legal and contractual obligations.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal and contractual obligations.
Objection: Object to certain processing of your data.
Portability: Request a copy of your data in a portable format.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, alteration, and misuse. These measures include encryption, secure servers, and restricted access to personal data. While we work diligently to protect your information using industry-standard practices, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data.

9. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by CS. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at:

Email: pin@guangdongcs.com (CS)
Manufacturing: Shenzhen Changsheng Sign Co., Ltd., Room 105, Building D, No. 36 Xingbao Road, Kengzi Subdistrict, Pingshan District, Shenzhen, Guangdong, China
International contracting, invoicing & payment: CHANGSHENG HARDWARE SIGNS MING-EDITION (HK) LIMITED